Cookies & Privacy Policy
This notice explains what information Connexus Institute collects about you, why, what we do with it, and your rights. We have tried to keep it short and in plain English. If anything is unclear, please ask us.
Who we are
Connexus Institute is part of Connexus Psychological Development Limited, a company registered in England (number 11947117), registered office 27 Old Gloucester Street, London WC1N 3AX. Our training takes place at 5 The Drive, Hove BN3 3JE, and online.
We are the "data controller" for the information described here, which means we decide how it is used and are responsible for looking after it. We are registered with the Information Commissioner’s Office (ICO), registration number ZB057843.
For anything about your information, contact us at admin@connexusinstitute.com, call 01273 030657, or write to us at 5 The Drive, Hove BN3 3JE.
What we collect, and why
If you contact us (by email, phone or our contact form), we use your name, contact details and message to reply to you. Our legal basis is our legitimate interest in answering enquiries. We will not add you to our mailing list unless you ask us to.
If you book a course or workshop, we use your name, contact details, the course you booked and your payment details to take your booking, send joining information and a certificate, and keep financial records. Card payments are handled by Stripe; we never see or store your full card number. Our legal basis is that we need this information to provide the course you have paid for (a contract), and the law requires us to keep financial records.
If you apply for our training programmes, we use the information in your application, interview and references to decide whether to offer you a place. Applications can include sensitive information, for example about your health, a disability, or your own personal therapy. We use this only to assess your application and to make any adjustments you need, and we ask for your explicit consent when you apply. You can ask us at any point to stop using sensitive information you have given us, though it may then be harder for us to support you.
If you train with us, we keep a student record: your contact details, attendance, assessed work and feedback, supervision and placement information, personal therapy hours, and any support or adjustments agreed with you. We use it to run your training, assess your work, and confirm your hours and qualifications. Our legal basis is our contract with you, and, for any sensitive information, your explicit consent or our obligations to make reasonable adjustments. We share what is needed with the bodies that accredit or assess your training: UKATA, the NCPS, EATA (for the CTA examinations) and, through UKATA, the UKCP, and with the examiners and markers who assess your work.
If you sign up to our newsletter, we use your name and email address to send it, using Campaign Monitor. Our legal basis is your consent. Every newsletter has an unsubscribe link, and you can unsubscribe at any time.
When you use our website, we use cookies and similar tools to keep the site working and, if you agree, to understand which pages are useful (Google Analytics) and to measure our adverts (Google Ads). Google reCAPTCHA helps protect our forms from spam. You choose which optional cookies to allow when you first visit; to change your choice later, click the round icon in the bottom-left corner of any page. Our cookie banner (provided by Cookiebot) lists every cookie the site uses and is kept up to date automatically.
If you work with us as a tutor, trainer or member of staff, we keep the information needed to contract with and pay you, and to meet our legal and accreditation obligations.
Who we share it with
We do not sell your information, and we only share it where we need to. The organisations that help us run Connexus, and that handle some of your information on our behalf, are:
- Microsoft 365: email, documents and secure file storage
- Stripe: card payments for bookings
- FreeAgent: invoices and accounts
- Campaign Monitor: our newsletter
- BoldSign: signing agreements electronically
- Zoom: teaching and meetings online
- Liquid Light: the agency that hosts and supports our website and the student Hub
- Google: website statistics, advertising measurement and spam protection on our forms
- Cookiebot: managing your cookie choices
We also share information with the accrediting and examining bodies named above, and where the law requires us to.
Some of these companies store information outside the UK, for example in the European Economic Area or the United States. Where they do, they use safeguards approved under UK data protection law.
How long we keep it
| Information | How long we keep it |
|---|---|
| Enquiries that do not lead to a booking or application | 2 years after our last contact |
| Applications that do not go ahead | 1 year after the decision |
| Bookings for short courses and CPD, including attendance and certificates | 6 years after the course |
| Invoices and payment records | 6 years after the end of the financial year |
| Student records for our training programmes | 6 years after the end of your final training year |
| Records of a complaint, appeal or grievance | 6 years after it ends, or after the end of your training, whichever is later |
| A record of any qualification we award you (your name, the award and its date) | Permanently, so that we can confirm your qualification in future |
| Newsletter subscription | Until you unsubscribe; we then keep only your email address on a "do not email" list |
| Website statistics | As set in Google Analytics (normally 14 months) |
When information is no longer needed, we delete it securely from all our systems.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information, where we no longer have a good reason to keep it
- ask us to limit how we use it, or object to how we use it
- withdraw your consent at any time, where we rely on consent
- ask for information you gave us in a format you can take elsewhere
To use any of these rights, contact us at admin@connexusinstitute.com. We will reply within one month.
If you are unhappy
Please tell us first, so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this notice
We review this notice regularly. It was last updated on 12 October 2026.